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CLAIMING DAMAGE, AND LANDLORD'S RIGHTS WHEN SELLING HOUSE

Landlord Selling House

While most investors are law abiding, it can be easy to overlook notice requirements, time frames and the rights of your tenants, especially if you're an inexperienced landlord selling a house.


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Selling a house as an ongoing rental with existing tenants

Landlords can enter a tenanted property for certain things, but there are rules around how visits should be conducted. They need to give 24 hours notice to do maintenance work or get the tenant's permission. Any repairs need to be done between 8am and 7pm.

When it comes to selling a house however, it's a different set of rules.

As a busy investor, coordinating buyer viewings with tenants who have busy lifestyles can be frustrating.

Ensuring you have all the correct information from the get-go can save you time and money correcting anything inaccurate or having to getting signatures a second time around.

If the rental is being sold as a rental, with the current tenancy to continue, the landlord must notify the tenant in writing of their intention to sell. It probably also helps smooth the way if the landlord tells the tenant in advance of putting the house on the market, perhaps by delivering the letter face to face.

You need the tenant's permission to enter the house to take photos.

When it comes to accessing the property to show prospective buyers, again you need the tenant's permission as although you own the house, it is the tenant's home.

Landlord Selling A House

Reduced rent can be offered in exchange for getting tenants to be helpful while the property is on the market.

While they can't refuse access, they can set conditions, such as setting limits on the time of day or days of the week. They can refuse open homes and auctions but may agree to open homes in return for a rent reduction. They have a right to be present during viewings if they want and can ask that viewings are by appointment only.

If you prefer to have an open home or auction you will need the tenant's permission.

Communication is essential and once terms are agreed on, it should be put in writing. Once sold, the new owners name and contact details must be shared with the tenant.

When the new owner doesn't want tenants

On occasion, the new owner does not want tenants and a condition of sale will be vacant possession - the house will have to be empty by the time the sale goes through. In this case the landlord has to give tenants 45 days notice, in the case of a periodic tenancy.

However, if the tenancy is fixed term, the house must be sold with tenants in place, unless the tenant agrees to end the fixed term early and vacate the premises before the sale goes through.

For more indepth detail on the process of selling a house with tenants, see this Government's Tenancy Services Selling a Rental Property page.

How Landlords Can Get Tenants To Cooperate

Some investors incentivise their tenants with reduced rent payments for a period in return for keeping the property clean and tidy while on the market.

Getting tenant cooperation can make a big difference between selling at an optimum price or not selling at all because buyers just can't see past the clutter.

Not all rentals are kept untidy, but if you are concerned, rent reduction can give you a better return in more ways than one.

Get advice about this from your lawyer or conveyancer.


You can get help for unpaid rent through the Tenancy Service.

Help! Unpaid rent!

Tenancy Services has a vast amount of information of value for landlords in clarifying both your own rights and those of the tenant.

Where problems arise, there is a disputes process to be followed which might help keep things out of the Tenancy Tribunal.

If your tenants have unpaid rent due, you can get help from Fast Track which is resolution service run by Tenancy Services and is a quick way to resolve issues such as payment of rent arrears owed to you.

Alternatively, you might prefer to approach the Tenancy Services mediation service.

You have to apply to the Tenancy Tribunal service first and they then determine if your case should be referred to the mediation service.

This would take longer than the Fast Track service, so try that first.

Landlord Rules For Claiming Damage

Landlord Selling House Nz

When you've invested time or money into improvements and maintenance that make a property presentable and comfortable for tenants, it can be disheartening when you see the condition at the end of a tenancy.

Tenancy Services has a good range of relevant practical advice and FAQs pertaining to this which includes what to do when there is a problem, and what responsibilities belong to whom.

Citizens Advice Bureau has information on who is liable to repair damage and a range of information aimed at tenants but which is useful information for landlords to prevent problems arising in the first place. By understanding the tenants better, you might get through the process with the least amount of stress.

The Tenancy Protection Association in Christchurch (non-government), was established for the protection of tenants, along with education and advice for them and summarises the obligations of both parties, so you can get both perspectives.

Check your tenant has contents insurance

If your tenant has accidentally caused damage to your property, it may be that they are covered by their own contents insurance if they have it. You may be more likely to succeed in recovering the cost of repair this way.

Enquire now

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Article updated: March 2020